Charter Terms and Conditions

Application of the Charter General Terms & Conditions

These Charter General Terms and Conditions (Terms) are applicable for all charter flights of any Aircraft (as defined) arranged and/or via RightJet FZCO based in Dubai, UAE (as brokers only) or any of its associated companies, branches or entities, its affiliates or its servants or agents (RightJet) by any person, company, entity and/or firm (the Client or Charterer), and shall prevail over any oral or other arrangements (whether in writing or not) in relation to such charter flights.. These General Terms and Conditions shall form an integral part of any Agreement (defined below) and shall take precedence over any and/or all other terms and conditions, and be read together with the Operators Conditions of Carriage (as applicable) and any Applicable Laws.

RightJet acts as broker only for the purposes of these Terms and not as aircraft operator, contractual or substitute carrier and no terms or conditions should be construed otherwise. The Aircraft Operator is an independent party and not a servant or agent of RightJet.

Furthermore, RightJet is authorised to amend, change and/or alter these General Terms and Conditions at any time without providing advance notice. Any amendments or additions to these General Terms and Conditions shall become fully binding for all Clients as soon as they are adopted by RightJet and/or the Aircraft Operator (as the case may be).

For questions of interpretation, if any version is available in another language, the English version alone shall be binding.

Definitions

In addition to the definitions set out above, capitalised terms used in these General Terms and Conditions shall have the following meaning:

Agreement means the Charter Quotation, the Charter Proposal, the Confirmation, and these General Terms and Conditions.

Aircraft means any aircraft which the Client has agreed to charter via RightJet (as broker only) and/or from the Aircraft Operator (its affiliated or associated entity, nominee, servant or agent) as set out in a Charter Quotation or Charter Proposal.

Aircraft Operator means the operator of the Aircraft that RightJet agrees to source and make available an aircraft (or substitute) pursuant to the Charter Quotation and/or Charter Proposal for the Client. The operator of the Aircraft, shall be duly registered and operating a Flight(s) with a registered AOC and insurance which is inter alia, named in the relevant booking documentation (including the Charter Proposal or Charter Quotation). For the avoidance of doubt, the Aircraft Operator is not RightJet.

Applicable Law(s) means the laws of the United Arab Emirates including but not limited to The Civil Aviation Law (Federal Act No. 20) 1991 and Commercial Transactions Law (Federal Law No. 18) 1993 as amended by Federal Law (50) of 2022, Ministerial Decree (27) of 2023, any applicable domestic and/or international laws, rules, regulations, by-laws, directives and/or any international aviation convention (i.e. Montreal Convention 1999, EU Directives 2027/97, 889/2002 and 785/2004 as amended, Warsaw Convention 1929, Hague Protocol 1955 or any other convention or law (or parts thereof) that may apply.

Booking Deposit shall have the meaning as ascribed to it in Clause 3.8 which must be paid promptly by the Client or Charterer.

AOC means an Air Operator’s Certificate to operate commercial charter flights under the procedures and regulations of a civil aviation authority with jurisdiction.

Captain means the commander or pilot of the Aircraft designated to operate the Flight(s) and who is overall responsible for the Flight(s), Crew, passengers and Aircraft during the Flight(s).

Charterer means the Client and includes any of its passengers.

Confirmation shall have the meaning as ascribed to it in Clause 3.9 and be in writing.

Charter Price means the amount to be paid in advance and in full and strictly by the date/time set out in the Charter Quotation or Charter Proposal (without deduction, set-off and/or similar) by the Client to RightJet for the services and/or the Flight(s) arranged by RightJet, as set out in the Charter Quotation or Charter Proposal.

Charter Quotation or Charter Proposal means the document issued by RightJet offering/confirming a Flight(s) and the relevant Flight(s) details thereof to the Client. It shall also include the costs for the positioning and re-positioning flights/sectors as may be required.

Flight means the flight or, as the case may be, each of the flights set out in the Charter Quotation or Charter Proposal

Flight Plan means the place of departure, place of arrival and any stopping points, together with any indications of departure and arrival dates and times, as set out in the Charter Quotation or Charter Proposal.

Force Majeure means natural or man-made events such as war or imminent threat of war, civil strife, geo-political disputes, missile and drone strikes, undeclared hostilities, diplomatic disputes, riots, strikes, lock-outs, blockades, embargo, environmental action, sanctions, prohibition (by any Government or institution) natural or nuclear disaster, fire, epidemics, pandemic, Bird-Flu, Covid-19 (or similar), extreme or unexpected weather conditions, airport disruption, hijacking, unlawful interference and/or other terrorist activity (threatened or actual), governmental action or interference, acts of God, unforeseen breakdown, damage, re-routing, interruption or accident to aircraft, any “Aircraft on Ground” cases, pilot shortages or crew unavailability including incapacity, spare parts and equipment delays or disruptions and all similar events outside RightJet and/or the Aircraft Operator’s reasonable control which prevent or seriously impede RightJet and/or the Aircraft Operator from carrying out any of its obligations under the Agreement.

ICAO means the International Civil Aviation Organization.

Meeting Point means (i) for the departure, the location where the Flight crew or Aircraft Operator’s representative will meet the Charterer as communicated to the Client by RightJet upon request; and (ii) for the arrival, the location where the Client will be guided to, and where RightJet and/or the Aircraft Operator’s services will end.

Departure Time means the time which may be communicated to the Client by RightJet (or Aircraft Operator) or, if no communication is made by RightJet, at the latest 30 minutes prior to scheduled time of departure of the Flight.

Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air signed in Montreal on 28 May 1999 as amended.

Travel Documents means any and/or all documents, approvals, authorisations to be signed, filled out, approved, certified completed or held by all of the Client(s) and/or any of the Aircraft Charterer’s passengers, including without limitation, identification documents, lists of goods, passport, visas, immunisations, travel insurance (if required), customs clearances, vaccine status, immigration cards etc., as may be required under the Applicable Laws for the purposes of the Flight(s) and irrespective of jurisdiction which shall include any airport or aerodrome worldwide.

Warsaw Convention means the Convention for the Unification of Certain Rules for International Carriage by Air signed in Warsaw on 12 October 1929, or that convention as amended at The Hague on 28 September 1955, whichever may be applicable.

Charter Price and Other Payment Terms

The Client shall pay on demand to RightJet the full Charter Price in the amount, in the currency and/or otherwise at the strict time/deadline specified in the Charter Quotation or Charter Proposal. The Client shall not be entitled to withhold or set off any amount due under the Agreement for any reason whatsoever.

The Client shall pay in advance, in full and prior to the confirmation and departure of the Aircraft, the Charter Price either by way of credit card or by cleared direct bank transfer to RightJet’s bank account specified in the Agreement as per the specified timeframe detailed in the Agreement and/or the Charter Proposal or Charter Quotation. The Client shall provide bank confirmation of the transfer upon written request. If the Client pays the Charter Price by bank transfer less than 14 days before the proposed date of the Flight, then the Client shall additionally provide to RightJet credit card details (for a personal account at the sole discretion of RightJet), using which RightJet may complete pre-authorisation of the relevant Charter Price plus a 5% transaction fee payable pursuant to the Agreement. If: (a) the relevant payment by bank transfer is not received by RightJet within 3 working days (being any day other than a Saturday, Sunday or public holiday when banks are generally open for normal business) after the Booking Date, or (b) the Client requests that RightJet takes the relevant payment by credit card, then the pre-authorised payment of the Charter Price plus the 5% transaction fee will be taken from the Client’s credit card. If a bank transfer is received by or on behalf of RightJet after RightJet has taken the relevant pre-authorised sums from the Client’s credit card, then (at the election of the Client) either: (i) the bank transfer will be refunded to the Client less any applicable costs and charges, or (ii) the pre-authorised payment will be refunded to the Client’s credit card (less the 5% transaction fee and any fees or charges levied on RightJet in connection with refunding such pre-authorised credit card payment).

The Charter Price includes agreed positioning and repositioning flights, fuel (based on local aviation fuel prices), aircraft direct operating costs and specific services specified in the Charter Quotation. Any additional services not specifically listed in the Charter Quotation or are ancillary such as, without limitation and not limited to, satellite phone and internet charges, WIFI, Starlink and/or similar, reading materials, videos or films, specialised VVIP or VIP food, specialised transport, catering and beverages, any necessary additional war risk insurance premium (including undeclared war or hostilities premiums), change of overflight or deviation costs, de-icing of Aircraft, CORSIA or ETS charges (or equivalent) if applicable, hangarage costs, long range extended crew, access to airport lounges, special requests for the Client or Charterer passengers, special security costs, limousine costs and/or car escort are not included, and will be invoiced by RightJet separately and due for payment immediately on issuance of the invoice from RightJet. RightJet further reserves the right to invoice the Client for any auxiliary services and handling charges not specified in the Charter Quotation or Charter Proposal. RightJet reserves the right to charge/invoice the Client and/or the Charterer a handling or administration charge for such items.

If there is any increase (for whatever reason) after the date of the Agreement in security costs, tariffs, aviation insurance premiums, fuel, CORSIA or ETS fees (or equivalent), if applicable, overflight or deviation, airport passenger duty or similar costs relating to the operation of the Aircraft, the schedule and/or any part of the Flight, RightJet shall be unilaterally entitled to increase the Charter Price by such increase without prior notice or approval of the Client.

Should RightJet (and/or the Aircraft Operator) and the Client agree on any amendments or additions to the Flight Plan after the date of the Agreement (or such are due to third party factors or reasons), the Client shall pay any increase in price resulting from those amendments or additions, as shall be communicated to the Client by RightJet. Changes of the Flight Plan (routing, destination(s), flight data and Flight times) require the prior confirmation of RightJet and the Aircraft Operator and can be invoiced according to the additional expenses and costs arising – which must be paid prior to departure and in accordance with the terms of this Agreement.

Client shall pay to RightJet, in addition to the Charter Price, any amount that may be communicated by RightJet as being due in respect of all time spent loading or unloading the Aircraft (and delays) in excess of the appropriate lay time.

RightJet (and/or the Aircraft Operator) has the right and at its sole discretion to utilise any Flight(s) sector/leg which according to the Agreement or due to any variations or operating conditions has been contracted as an empty sector/leg and/or not utilised by the Client or the Client’s passengers. Such utilisation shall not entitle the Client to any refund.

The Flight is confirmed only when the Client signs the Charter Quotation and makes full payment of the Charter Price. Upon signature, the Client shall concurrently deposit immediately 10% of the total Charter Price into RightJet’s bank account specified in the Agreement in clear funds and without any deduction or setoff whatsoever (Booking Deposit). The Booking Deposit is due to be paid in full to RightJet within three (3) days of accepting the Charter Quotation and no later than five (5) days before the commencement of the Flight. In the event that the Booking Deposit shall not be paid timely in accordance with the terms of this Agreement, then RightJet shall be at liberty and at its sole discretion, to unilaterally terminate the Charter Quotation and seek full compensation (including cancellation fees as set out hereinafter) from the Client for loss and damage in sums to be advised by RightJet.

The remaining 90% of the Charter Price is due to be paid at least 96 hours prior to the commencement of the Flight(s). Upon receipt of the cleared funds into RightJet’s bank account specified in the Agreement, RightJet will issue a confirmation to the Client (Confirmation). If a Flight is booked and a Charter Quotation is accepted by a Client less than 96 hours before commencement of the Flight, the whole Charter Price is due immediately in order to confirm the Flight. In the event that the full Charter Price is not paid as stipulated, then RightJet may terminate the Charter Quotation and Confirmation and retain the Deposit as liquidated damages as well as claim from the Client any further costs and expenses arising thereto. RightJet shall also not be under any further obligation whatsoever and howsoever arising.

Notwithstanding the above, the Client shall pay promptly the Charter Price within the timeframe stated in the Charter Quotation. RightJet shall be entitled to treat non-payment of the Charter Price as constituting the cancellation or termination by the Client of the relevant Charter (without further action by RightJet) entitling RightJet to full payment and damages in accordance with the provisions of Clause 8 below. In the event that RightJet at its sole discretion (and is not obligated in any way whatsoever) agrees to accept late payment, RightJet is entitled to charge interest on any amount of the Charter Price overdue at the rate of 5% per month or part thereof, compounded monthly. In the event of default by the Client to pay the Charter Price and which RightJet deems will require third party intervention to collect, the Client agrees to pay all costs of collection, including out-of-pocket expenses, plus attorney or solicitor fees, regardless of whether a formal court proceeding is filed.

Obligations of RightJet

RightJet agrees to source and make available to the Client an Aircraft duly registered with an approved AOC and insurance, in an airworthy condition and ready to carry out the Flight(s) set out in the Charter Quotation and the Aircraft shall be operated by the Aircraft Operator in accordance with the Applicable Laws and regulations during the Flight(s).

Should the Aircraft specified in the Charter Quotation or Charter Proposal become unavailable for any reason whatsoever, RightJet and/or the Aircraft Operator reserves the right, but without obligation and at the Client’s sole cost and expense, to substitute another operator or similar aircraft for the Aircraft specified in the Charter Quotation in order to carry out all or part of the Flight(s), whereupon such substitute aircraft shall become the Aircraft for all purposes hereunder. If RightJet and/or the Aircraft Operator is unable to provide a substitute aircraft, it shall notify the Client as soon as possible and shall not be under any further liability to the Client, save that the Client shall be refunded any amounts paid in respect of the relevant cancelled Flight(s) after deduction of the actual costs and expenses already incurred and the Client shall have no claim or cause of action whatsoever or howsoever against RightJet and/or the Aircraft Operator.

To the extent that a substitution contemplated under Clause 4.2 above involves any additional costs, RightJet agrees to use its reasonable efforts to notify such additional costs in writing to the Client as soon as possible, who shall be entitled to either accept the additional costs and expenses or decline the offer of an alternative carriage and cancel the Flight, without any penalty or liability to RightJet, within 6 hours from receipt of RightJet’s notice. Should the Client fail to respond within such deadline, the additional costs and expenses shall be deemed accepted by the Client and earned by RightJet and shall thereupon become due. In any event, any costs and expenses incurred by RightJet under this clause shall be compensated by the Client as required and/or notified. .

Performance of any Flight set out in a Charter Quotation or Charter Proposal is subject to the Aircraft Operator’s prior approval and any (but not limited to) legal, safety and/or operating restrictions and conditional upon receiving in advance of the Flight (at least 72 hours before departure) all necessary authorisations, additional insurance and war risks, take-off and landing slots, overflight permits, airport restrictions (including curfews) approvals, including permission to depart and land, as well as full payment for the Flight(s) (as specified/requested by RightJet to the Client) and is further subject to any Force Majeure event or circumstance outside of RightJet and/or the Aircraft Operator’s control that may affect the performance of the relevant Flight.

In accordance with the terms of this Agreement, RightJet agrees to use its reasonable commercial efforts to:

ensure that the Aircraft and any operating personnel are ready to fly no later than 30 minutes prior to the Flight departure time.
carry the Client’s passengers and their baggage (subject to Aircraft hold and baggage space) in accordance with departure, landing and flight times shown in the Charter Quotation. For the avoidance of doubt, the Aircraft’s Captain has full and final decision making in terms of the acceptance of passengers, baggage and/or similar and as such RightJet has no control or obligations in this regard.
keep to the departure and arrival times specified in the Charter Quotation, noting that all Flight times are for reference only without consideration of winds, airport take off, congestion, operational disruptions, weather and/or landing slots as well as aircraft taxi time.

For the avoidance of doubt, RightJet and the Aircraft Operator shall not be liable or responsible for any costs and expenses of the Charterer, the Client or any third party arising from any delay or cancellation howsoever caused and irrespective of how such delay or cancellation arose.

For the avoidance of doubt, RightJet is entitled to utilise and/or nominate the services of third parties and/or appoint a third party to perform its obligations under this Agreement, in whole or in part without the prior approval or notification of the Client.

General Obligations of the Client/Charterer

Where a person, firm or company enters into the Agreement as agent of the Client, such entity shall (if so requested by RightJet) produce such authority/proof acceptable to RightJet (at its sole discretion) and be jointly and severally liable with the Client for the payment of the Charter Price as well as all other obligations and liabilities under this Agreement and the Flight (including Confirmation).

The Client shall ensure that all Charterer’s passengers, their baggage and/or similar shall comply with the Applicable Laws and any other relevant laws and regulations, as well as any directions or requirements of RightJet and/or the Aircraft Operator. It is the responsibility of the Client to ensure that all Charterer’s passengers fully comply with all passport, visa, immunisation, vaccinations, health and all customs, police, public health and other laws and regulations which are applicable in the countries of departure, transit and arrival. For the avoidance of doubt, the Client shall fully indemnify and hold harmless RightJet and the Aircraft Operator on first written demand against any and/or all loss and damage that RightJet and the Aircraft Operator suffers or incurs as a result of and/or arising out of the Client or any Charterer passenger not complying or following with the Applicable Laws, relevant laws, sanctions, black-listings, and regulations or not having any documentation by the authorities of any countries of departure, transit and arrival.

Should any surcharges, fines or other costs arise as a result of a failure to comply with any such Applicable Laws and/or requirements and irrespective of jurisdiction, such costs and expenses shall be borne entirely by the Client. It is also the responsibility of the Client to ensure that all passengers comply with customs requirements, including without limitation, declaration of certain goods, items, currencies, etc.

RightJet and the Aircraft Operator agree to the extent applicable, to supply the required flight required documents and all other necessary documents relating to the Flight(s) undertaken pursuant to the Agreement and the Client shall provide all necessary information and assistance (including Travel Documents) for RightJet and the Aircraft Operator to issue such documents to the Client within the timeframe as determined by RightJet. The Client is fully responsible for the correctness and completeness of that information and documentation and shall remain liable for all costs and damage resulting out of and/or in connection with such incorrectness and incompleteness of any information and documentation or from documents issued late or improperly.

It shall be the responsibility of the Client to ensure that properly completed Travel Documents are delivered to all Client and Charterer passengers timely and in accordance with the Applicable Laws (and irrespective of jurisdiction), and that all Client and Charterer passengers comply with the provisions of such Travel Documents and jurisdictional requirements. For the avoidance of doubt, the Client shall be fully responsible and liable for any acts or omissions or failure in obtaining and procuring the required Travel Documents.

The Client shall ensure that all Charterer passengers comply with these General Terms and Conditions and the General Conditions of Carriage of the Aircraft Operator in their entirety and without limitation. These are available on request.

If any of the Charterer passengers are minors (i.e. below the age of 18 years) traveling without one or both parents or legal guardians, RightJet and the Aircraft Operator will require that the Client has pre-approved and pre-issued consent forms completed and signed by each parent or legal guardian that will not be flying with the minor and in accordance with the Applicable Laws. These documents must be presented to RightJet and/or the Aircraft Operator in original form for review at the time of Confirmation of the Flight and to the Flight crew for review before boarding but RightJet and/or the Aircraft Operator shall not be responsible for any failure of compliance thereto.

The Client shall be fully responsible for ensuring that all Charterer’s passengers, when embarking, travelling and/or leaving on or from the Aircraft, act in a lawful and responsible manner at all times, follow all instructions of the Captain and where appropriate cabin and flight crew, take excellent care of the Aircraft to a high standard and do not cause any damage whatsoever to the cabin or to any other parts or areas of the Aircraft. The Client shall be liable to RightJet and the Aircraft Operator for any loss or damage caused by any of the Charterer’s passengers to the Aircraft, including the cost of cleaning, repairing or replacing the damaged parts of the Aircraft and its interiors, as well as ancillary costs of ferry flights or labour and materials.

For the avoidance of doubt, the Client shall hold harmless and indemnify RightJet and the Aircraft Operator on first written demand against any and/or all claims, demands, liabilities, actions, proceedings, judgments, blockade, awards, penalties, taxes, VAT, sanctions and costs and expenses of any kind whatsoever arising from any act, omission or default of the Client and/or any Charterer’s passengers of the Client in complying with any of the provisions of the Agreement and irrespective of jurisdiction and/or any loss or damage arising out of and/or in connection with the Flight(s).

Arrival, Loading and Packing Rules

The Client shall ensure that itself and all Charterer’s passengers and their baggage and/or similar shall be gathered and ready at the specific Meeting Point at the departure airport no later than 30 minutes before the Departure Time (unless otherwise specified by RightJet and/or the Aircraft Operator in writing) and that all of the Charterer’s passengers possess all necessary, required and/or mandatory identity, travel, visa, and other documents (including if required, vaccinations status) required by the authorities of the countries or areas of departure, transit and arrival of the Flight, for the transportation of them, their baggage and/or similar. .

In the event that any of the Client or Charterer’s passenger fails to arrive on time at the Meeting Point, RightJet and/or the Aircraft Operator reserves the right for the Aircraft to (i) cancel the Flight(s) or (ii) depart as scheduled, whether or not all the Charterer’s passengers are on board the Aircraft, and RightJet and the Aircraft Operator shall not be under any liability whatsoever to the Client nor to any such Charterer’s passengers. RightJet and/or the Aircraft Operator shall be under no obligation hereunder to make any alternative arrangements for any such Charterer passenger. If RightJet, in its absolute discretion, arranges for any such Charterer’s passengers to be carried on another Charter Flight, the Client shall pay on demand to RightJet, such additional sums as may be required and/or agreed. that it may specify for each such Charterer’s passenger for the purposes of the Flight and/or any other ancillary cost or expense.

If a Flight is or is to be delayed beyond the scheduled time of departure by reason of any failure, act or omission to comply with Clause 6.1 above or any decision, act or omission on the part of the Client or any Charterer’s passengers or third party, RightJet reserves the right in such circumstances to cancel the Agreement or the affected Flight and to charge the Client full cancellation fees in accordance with Clause 8.5 below as if the Client had cancelled the Flight. Notwithstanding the above, RightJet shall also be entitled and/or reserve the right to make such claims for compensation against the Client as it may be deemed appropriate in the circumstances.

The Client shall ensure that any goods to be transported are sufficiently and properly packed for carriage (with appropriate and compliant packaging as may be required) and fully comply and follow all domestic and international laws, the Applicable Laws and by-laws and regulations for such transportation.

Subject to the Aircraft’s limitations and capacity, the maximum weight of baggage permitted per passenger is generally specified on the Charter Quotation, failing which the maximum checked-in baggage shall not exceed 25 kilos. In case of doubt the Client must discuss the allowed baggage with RightJet at the time of booking.

The Captain shall have complete discretion concerning what load or baggage may be safely carried, as to whether certain passengers and/ or baggage and/or similar may be carried, as to whether or not the Flight shall be undertaken (if at all) and on all other matters concerning the operation of the Aircraft and the carrying out of the Flight, and the Client as well as all the Charterer’s passengers of the Aircraft shall accept such decisions of the Captain as final and binding. RightJet shall not be liable to the Client for any loss, damage or claim of whatever nature or howsoever arising from any such decision taken by the Captain (including the Aircraft Operator) – whether reasonable or not – under the Applicable Laws or otherwise. Further RightJet shall not be responsible for any loss or damage to baggage, cargo and/or similar.

The Client acknowledges, confirms and recognises that the Aircraft Operator may not transport certain goods categorised as dangerous or prohibited under the ICAO Dangerous Goods regulations, under the Applicable Laws or under any other applicable regulations (such as, without limitation, compressed gases, weapons, flammable liquids or solids). Transport by air of dangerous goods is regulated, and all such goods must be declared by the Client in writing to RightJet and/or the Aircraft Operator, and their transportation must be authorised in writing by RightJet and/or the Aircraft Operator and by the authorities with jurisdiction, prior to the scheduled time of departure.

The Client recognises that certain animals, food (e.g. alcohol), goods, items, even though not prohibited for transportation, may be subject to certain restrictions, special terms of transportation and other regulations. It is the Client’s responsibility to comply with any regulations imposing such specific terms and restrictions. RightJet and/or the Aircraft Operator reserve the right to refuse carriage of animals, food, goods, items even if they are not prohibited for transportation at its sole discretion. The Client must seek RightJet and/or the Aircraft Operator’s prior approval in writing when placing an order for a Flight of animals or other specific goods and items are proposed to be transported.

The Flights are non-smoking from the moment of embarking and for the whole duration of the Flight, without regard to the Aircraft being on ground or in the air, unless specified otherwise in the Charter Quotation or Charter Proposal. The Client shall be responsible to ensure that all passengers comply with the prohibition to use any tobacco or other smoking product on board as well as certain equipment. This prohibition shall include “e-cigarettes” or similar, as well as storage and power banks.

RightJet and/or the Aircraft Operator has the right to enforce baggage checks to ensure safety and security on board the Aircraft and to comply with the Applicable Laws in the countries of departure, transit and arrival. Passengers may be subject to searches of their person, baggage and/or similar in accordance with security screening procedures imposed at the time. Any person who does not consent to a search of his person, baggage and/or similar shall be refused transportation by RightJet and/or the Aircraft Operator and RightJet and the Aircraft Operator shall have no liability for refund as a result of such refusal or for any compensation whatsoever or howsoever arising.

Subject to the above clauses, if food catering is requested by the Client, RightJet will use its commercially reasonable efforts to provide food and refreshments in conformity with RightJet or the Aircraft Operator’s standard procedures or if applicable, the Client’s stated dietary requirements. The Client must submit any requests for food to RightJet in writing not less than 96 hours prior to the scheduled departure time of the Flight. RightJet shall not be responsible for or liable to Client or to any Charterer passengers for failure to provide such special dietary requirements whether so requested or otherwise. The Client shall further declare and notify any food allergies at the time of the Charter Quotation and the Flight Crew on boarding. The Client confirms, warrants and agrees that RightJet has no sight or control over the catering and/or food/beverage products placed on board the Aircraft and is neither responsible nor liable for such matters.

Delays, Deviations and Diversions

RightJet in conjunction with the Aircraft Operator will use its reasonable efforts to ensure that the Aircraft departs at the scheduled time of departure but shall not be responsible and/or liable in any way whatsoever for delays for any reason whatsoever or howsoever arising and irrespective of jurisdiction.

In the event of any flight delay, deviation or diversion of any Flight, re-routing, including for reason of Force Majeure, weather or operational conditions, or similar, the Client shall be solely responsible for any other additional costs, expenses, losses, damages or liabilities of whatsoever nature incurred in respect of the Client and the passengers, baggage an d/or similar. . All such costs, expenses, losses, damages or liabilities if incurred by RightJet shall be reimbursed by the Client on demand.

All decisions concerning Flight Plans (including decisions to omit or alter a stopping place in cases of necessity), when to take off and land the Aircraft and any other decisions concerning the operation of the Aircraft and the carrying out of the Flight(s) (including deviations or re-routing) shall be taken by the Captain, and the Client shall accept such decisions of the Captain as final and binding and without reservation. The Captain is entitled to take the necessary safety precautions at any time, and to that extent he/she has full authority to make decisions on changes to the offered payload and seating capacity for the Charterer’s passengers and baggage. Similarly, the Captain shall make all necessary decisions as to whether and in what way the Flight takes place, whether diversions are made from the planned route, and where the Aircraft is landed.

RightJet and the Aircraft Operator shall not be liable for any loss, damage or claim of whatever nature arising from any such decision taken by the Captain. Upon receipt of a corresponding invoice from RightJet, the Client shall as the case may be liable to pay any increase in the Charter Price occasioned by any deviations from the Flight Plan (including re-routing) which the Captain may deem necessary or due to any third-party factor.

Where RightJet arranges for the Charterer’s passengers to be transferred to their original destination by alternative means of transport, it shall be deemed to arrange such service as agent for the Client and shall under no circumstance whatsoever be liable in respect of any loss or damage arising out of such transport. The costs of such transfer shall be for the account of the Client and paid upfront.

RightJet and/or the Aircraft Operator reserve the right to cancel or postpone any trip or Flight where security or the threat of security or safety has been or may be compromised.

Should RightJet and/or the Aircraft Operator cancel the Flight prior to take off for technical or operational reasons, due to the Captain’s discretion or as a result of Force Majeure, RightJet shall be under no obligation or liability whatsoever or howsoever arising to the Client except to refund the Client the amount prepaid for the Flight after deduction of the expenses already incurred. Where the Flight is discontinued in course for technical or operational reasons or as a result of Force Majeure, the Client shall only pay for the distance covered; the agreed Charter Price reduced in proportion to the ratio between the total number of flying hours and the number of flying hours actually flown (as well as any other reasonable costs and expenses incurred by RightJet ) and RightJet shall be under no liability whatsoever to the Client or the Charterer’s passengers for costs arising in connection with accommodation, meals or transportation for the remainder of the journey or for the costs of repatriation to the port of arrival or port of departure. In no case whatsoever shall RightJet and the Aircraft Operator be liable for any costs incurred by the Client after arrival at the destination.

In the event that any Client or Charterer passengers is refused entry at any destination airport and for any reason whatsoever, the Client shall indemnify and hold harmless RightJet and the Aircraft Operator against any and/or all costs and expenses whatsoever incurred by RightJet (or the Aircraft Operator) in respect thereof (including but not limited to charges, fee, penalties, imposts or other expenses levied upon RightJet (or the Aircraft Operator) by any immigration authority) or of any arrangements made by RightJet to return Client or the Charterer’s passengers to the country from which the Client or the Charterer’s passengers was originally carried.

Cancellation and Termination

The Client may terminate the Agreement or cancel any Flight at any time prior to the scheduled time of departure by notice in writing to RightJet, subject always to the full pre-payment to RightJet of the full cancellation fees set forth below. For the avoidance of doubt, RightJet shall have the right to withhold and/or retain any funds already received from the Client.

In addition to the above, RightJet may apply any monies or funds already received from the Client in part or full satisfaction of the cancellation fees, and shall only repay to the Client the amount, if any, by which the monies or fees already received, exceed the cancellation fees. Such action does not require prior approval or notification to the Client.

8.3 RightJet (and/or the Aircraft Operator) may terminate the Agreement and/or cancel any Flight immediately by notice in writing to the Client in the following circumstances:

the Client commits any breach of the Agreement, including without limitation a failure to pay any and/or all amounts or sums owed on the due date/specified timeline or in any event prior to any Flight and/or as otherwise set out in the Charter Quotation or Charter Proposal;
the Client/Charterer passengers fail to provide all the Travel Documents (or any other document or approval requested by RightJet or the Aircraft Operator) within the time line specified by RightJet or the Aircraft Operator; .
the Client and/or any passenger is sanctioned, becomes sanctioned and/or is otherwise blacklisted by any Government, international organisation and/or similar;
the Client cancels any Flight(s), in which case RightJet shall not be liable to refund any monies already received from the Client; or
any other operational or technical reason or requirement arising out of and/or in relation to the Flight(s) and/or these GTCs.

RightJet and/or the Aircraft Operator may also cancel a Flight if the Client/Charterer’s passengers do not arrive at least 30 mins before the scheduled time of departure of the Flight(s), in which case RightJet shall have the right to charge the Client all the cancellation fees specified herein.

8.5 If the Client cancels the Flight or any part of it following acceptance of a Charter Quotation or Charter Proposal, RightJet shall be entitled to receive, as liquidated damages and not as a penalty, the following (in addition to any other costs and expenses set out in this Agreement):

More than 28 days before Flight: 20%
8 – 27 days before Flight: 30% of Charter Price
4 – 6 days 6 before Flight: 50% of Charter Price
24 hours to 3 days before Flight: 75% of Charter Price
Less than 24 hours before Flight (or no-show): 100% of Charter Price

Cancellation charges are exclusive of any expenses already incurred by RightJet as well as VAT/taxes, prior to cancellation. Such charges shall include but not limited to loss charter, positioning and re-positioning flights/sectors, insurance, crew costs, additional war risks, operations costs, etc.

Subject to the above, RightJet may refund (at its sole discretion), part of the Charter Price to the Client/Charterer arising from proven recklessness or wilful misconduct of RightJet for non-utilised sectors/Flight(s) only.

Exclusion of Liability

The liability of RightJet (as broker only) and the Aircraft Operator as “operator” (or any substitute, contractual or common carrier) in relation to the carriage by air of passengers and their baggage and/or similar shall be governed by these Terms (in the case of RightJet) and in the case of the Aircraft Operator, by its General Conditions of Carriage of the Aircraft Operator, a copy of which is referred to in the Charter Quotation (or those of the substitute or common or contractual carrier, a copy of which will be available on request) (or if applicable, otherwise under the Applicable Laws) and of which, through the Client as agent, all Charterer’s passengers on the any charter shall be deemed to have received notice.

Furthermore, the carriage performed under the Aircraft Operator’s General Conditions of Carriage may also be subject to the rules and limitations of the “Swiss Ordinance of Carriage by Air” of 17 August 2005 and/or, to the extent relevant, the EC regulation 2027/97 (as amended by EC Regulation 889/2002 and 785/2004), the other applicable local regulations, European Union laws, directives or similar, the Warsaw Convention and/or the Montreal Convention, which limits the liability of the Aircraft Operator.

Except as specifically provided under the Warsaw Convention and/or the Montreal Convention (or under the law of the state of registration of the Aircraft), RightJet and the Aircraft Operator shall not be liable for any death or personal injury or for any delay of the Client or the Charterer’s passengers or for any loss, damage or delay to the Client’s baggage and/or similar , unless caused by the proven wilful misconduct or recklessness of RightJet, the Aircraft Operator or any of its employees in a court of applicable jurisdiction.

The Client/Charterer hereby waives all rights or claims against RightJet and the Aircraft Operator or any of its directors, managers, employees servants or agents, except to the extent that the relevant damage is caused solely by the wilful misconduct or recklessness of RightJet or the Aircraft Operator or any of its employees or directly associated entities and companies and proven in a court of applicable jurisdiction.

For the avoidance of doubt, the Client shall indemnify on first written demand, RightJet and the Aircraft Operator (including but not limited to, its directors, shareholders, employees, managers, servants, agents and/or similar) against any and/or all liabilities, claims, losses, damages, costs, obligations, and expenses howsoever incurred due to or claimed by any third party save for liability for death or personal injury arising as a direct and sole result of the wilful misconduct or recklessness of RightJet and the Aircraft Operator or any of its direct employees.

RightJet and the Aircraft Operator shall be under no liability to the Client or any of the Charterer’s passengers other than as set out in Clause 4.2 and Clause 4.3 above in respect of any variation to or cancellation of a Flight resulting from any act or omission of RightJet and/or the Aircraft Operator, which the Client acknowledges shall be its sole recourse against RightJet and/or the Aircraft Operator in such an event.

Other than as set out in Clause 7.7, RightJet hall be under no liability to the Client for any failure to perform any of its obligations or requirements under the Agreement arising from any Force Majeure event.

RightJet shall not be liable to the Client under any circumstances whatsoever or howsoever arising for any indirect or consequential damage and irrespective of jurisdiction.

Notwithstanding the above and irrespective of any acts/omissions of RightJet, RightJet’s maximum liability under the Agreement (including Charter Quotation, Proposal and/or any Flight(s)) and/or otherwise shall not in any event, exceed the total sum of US$50,000.00 (United States Dollars Fifty Thousand).

General Provisions

The Agreement (which includes these General Terms and Conditions) contains the entire understanding of RightJet and the Client and/or Charterer with regard to the charter of any Aircraft (including any nominated third party aircraft), and no party has relied on any representation or warranty of any kind other than as expressly set out in the Agreement.

Any amendment to the Charter Quotation or Confirmation shall only be valid if made in writing and duly and originally signed on behalf of RightJet and the Client, however RightJet may amend these General Terms and Conditions as set out in Clause 1.2 above.

All communications between the Parties that require notification in writing as set out in these General Terms and Conditions shall be made in email form only. WhatsApp, Viber, “X”, Facebook, SMS and/or any other social media platforms shall not be acceptable forms of communication. RightJet and the Aircraft Operator shall be at liberty to communicate to the Client and Charterer by WhatsApp or similar for basic operational matters only – and not for notices under these GTCs or otherwise.

No failure to exercise nor any delay in exercising any right or remedy hereunder shall operate as a waiver thereof.

Time shall be of the essence for all payments and deadlines set out in these GTC, the Charter Quotation and Charter Proposal. For the avoidance of doubt, RightJet and/or the Aircraft Operator shall be entitled to take any action where payment has not been made in full and as required/stipulated.

The Client is not entitled to assign or transfer any of its rights and/or obligations (or benefits) hereunder without the prior written consent of RightJet.

All notices and other required communications under the Agreement shall be in writing in the English language, and shall be sent to the addresses or fax number of the parties as shown in the Agreement or by receipted email. A party may change its address by sending notice to the other party of the new address. Notices shall be given: (a) by personal delivery or registered courier to the other party with signed receipt; (b) by facsimile, with a printed confirmation or (c) by receipted email. Notices shall be effective and shall be deemed delivered: (i) if by personal delivery or express courier, on the date of the signed delivery of receipt; (ii) if by facsimile, on the date stated in the electronic confirmation, delivered during normal business hours (8:00 a.m. to 6:00 p.m. at recipient’s location),or (iii) receipted email and, if not delivered during normal business hours, on the next business day following delivery.

The rights of neither party shall be prejudiced or restricted by any indulgence or forbearance granted to it and no waiver of any breach shall operate as a waiver of any other or further breach.

If any part of the Agreement (including these General Terms and Conditions) is considered by any court, tribunal or other competent authority to be unenforceable, it shall be considered severable so as not in any way to effect the remainder of the terms.

The headings in these General Terms and Conditions are for convenience only and shall not affect interpretation.

The parties to the Agreement shall be deemed not to have intended to confer by the Agreement any rights whatsoever on any other person.

The Charter Price, payment terms and other commercial terms contained in each Agreement are confidential to the parties and may not be disclosed to third parties without prior approval or as otherwise required under the Applicable Laws or for operational, safety or security reasons.

The Client warrants and confirms that it has read and understood these Terms and has accepted them in full and without limitation. Any failure to understand or consideration of these Terms shall not be a basis to refuse to pay for the Charter (in full) and/or challenge the Terms in subsequent proceedings.

Compliance, Anti-Money Laundering and KYC:

The Client agrees to provide any compliance documents, KYC (Know Your Client) and any anti money laundering documents, certified copies and/or similar as may be required by (i) any bank, financier or financial institution, (ii) Government authority, (iii) and foreign Governmental or regulatory authority and/or (iv) for any other reason that may be required for the flight or the charter under this Agreement, as well as provide acceptable source of funds for the payment made under this Agreement.

Notwithstanding the above, the Client may be required to provide confirmation (by way of a signed declaration or similar) of its non-sanctioned status and/or the Charterer’s passengers for any Flight(s) or part thereof. Such relevant jurisdictions in relation to this clause shall include but not be limited to, The United Arab Emirates, United Kingdom, United States of America, European Union and/or the United Kingdom.

Applicable Law and Jurisdiction

The Agreement shall be governed by the laws of England.

Any legal action, suit or proceeding arising out of or in relation to the Agreement shall be exclusively submitted to arbitration pursuant to the Rules of the London Court of International Arbitration (LCIA). The seat of the LCIA arbitration shall be Dubai, UAE and the number of arbitrators shall be one or three. Each Party shall be permitted to nominate their own arbitrators. The Courts of the Dubai International Financial Centre (DIFC) shall have supervisory jurisdiction.

In addition to the above, RightJet shall have the unilateral right to seek an interim or precautionary measures against the Client in any court or tribunal (of any jurisdiction) and/or initiate the claim against the Court is any jurisdiction it may nominate.

For the avoidance of doubt, the Client and/or Charterer (including passengers) shall not be entitled in any way whatsoever and howsoever arising to select or nominate another court, tribunal or jurisdiction to claim or initiate proceedings of any kind against RightJet and/or the Aircraft Operator save as set out in this clause 12.

Not with standing clause 12.2 above, RightJet and the Client shall agree to mediate any dispute prior to any proceedings being undertaken in accordance with this clause 11.

Last Updated: 05/10/2026